HELP CENTER
Welcome to the Customer Service Center, where you will be able to easily find answers to many of our frequently asked questions.
Operating account
Capital related
Products and trade
Account opening steps.

1.ID upload.

2.Fill in basic information.

3.The agreement is confirmed and signed to complete the account opening.

How long does it take to open an account?
Account can be opened within 1-2 working day.
How to open an account?

Account opening steps

  1. ID upload

  2. Fill in basic information

  3. The agreement is confirmed and signed to complete the account opening

How long does it take to open an account?

Account can be opened within 1-2 working day

How do I know if my account is open?

After the account is opened, you will be prompted by SMS or enter the APP to view the review progress, which is convenient and quick

 

Is it free to open an account?

Hello, VNSMART account opening is free and does not charge you any fees.

What are the requirements for opening an account?

Be at least 18 years old and have an ID card.

What is the minimum investment?

300USTD

Must read before deposit
1. It is recommended to use online banking for transfer and remittance.
2. According to the US Anti-Money Laundering Act (AML), when customers deposit or transfer funds, assets can only be transferred in accounts with the same name, so please use the bank card with the same name as the name when you opened the account for transfer and remittance;
Must read before deposit

1.Deposit must read

1).It is recommended to use online banking for transfer and remittance.

2).According to the US Anti-Money Laundering Act (AML), when customers deposit or transfer funds, assets can only be transferred in accounts with the same name, so please use the bank card with the same name as the name when you opened the account for transfer and remittance;

How to withdraw cash to a bank card?

Me-Withdraw Bank Card-Add a bank card-Enter the withdrawal amount-Confirm withdrawal (1 to 3 working days to arrive)

What currencies does the account support for remittance?

At present, the commonly used deposit currencies are US dollars and Hong Kong dollars.

Will there be any fees for deposits and withdrawals?

There is a certain fee for transferring USD for deposit, which is about $15-50. Please refer to the bank for details. 

Do you charge for deposit and withdrawal?

VNSMARTs deposit and withdrawal does not charge any fees, but the fund custodian Shengbao Bank will charge a small handling fee when the fund is transferred out.

 

Are there demo disks available for trading?

The VNSMART App provides you with a simulated transaction function for free, with an initial simulated capital of 1 million yuan. For details, please log in to the APP and click "My"→"simulated trading" to view.

Where did the money go after transferring money to the account?

After the customer enters the fund, the corresponding liquidator and Shengbao bank connected by VNSMART are responsible for the capital flow, and VNSMART does not contact the customer's funds

WILL THERE BE ANY FEES FOR DEPOSITS AND WITHDRAWALS?

THERE IS A CERTAIN FEE FOR TRANSFERRING USD FOR DEPOSIT, WHICH IS ABOUT $15-50. PLEASE REFER TO THE BANK FOR DETAILS. RMB DEPOSIT: THE WITHDRAWAL BANK WILL CHARGE A HANDLING FEE OF RMB 5 PER TRANSACTION.

 

How to deposit? How to withdraw cash?

Download our app of VNSMART. After opening an account, there are corresponding operation tips for deposit and withdrawal. It is the fastest and most convenient one in the industry.

Will there be any fees for deposits and withdrawals?

There is a certain fee for transferring USD for deposit, which is about $15-50. Please refer to the bank for details. 

Do you charge for deposit and withdrawal?

VNSMARTs deposit and withdrawal does not charge any fees, but the fund custodian Shengbao Bank will charge a small handling fee when the fund is transferred out.

 

Are there demo disks available for trading?

The VNSMART App provides you with a simulated transaction function for free, with an initial simulated capital of 1 million yuan. For details, please log in to the APP and click "My"→"simulated trading" to view.

Which currencies are supported for remittance?

The current currencies deposit is Eurodollar,Hong Kong dollar, and USD.

How long does it take to withdraw cash?

3-5 working days

What are the charges for US stocks?
Currently US stocks are free of commissions. 
How are US stocks traded?

Enter the transaction code, for example: Microsoft's stock transaction code is msft.

What is the minimum purchase unit for US stocks?

The smallest trading unit for US stocks is 1 share.

Are there any restrictions on the rise and fall of US stocks?

There is no limit on the fluctuation range.

What is the smallest unit of change in US stock prices?

The smallest unit of change is 1 cent.

What are the trading hours of US stocks?

Summer Time(Daylight saving time is adopted from early April to early November each year):9:30 pm Beijing time-4:00 am the next day

Winter time(Winter time is adopted from early November to early April each year):10:30 pm Beijing time-5:00 am the next day)

Can US stock trading be conducted on the same day?

Yes, U.S. stocks adopt T+0 trading system,and Intraday financing can be bought and then sold.

What is the difference between the New York Stock Exchange (NYSE), the American Stock Exchange (AMEX), and the Nasdaq (NASDAQ)?


New York Stock Exchange (NYSE)

The main business objects of the exchange are stocks,followed by various domestic and foreign bonds

.The exchange has 3 stock trading halls, including the main hall, blue hall and "car room", and 1 bond trading hall, which are places where securities brokers gather and trade with each other.Most of the companies listed on the New York Stock Exchange are giant companies with large assets, large market capitalization, and a long history of development. Their listing standards are relatively strict and the threshold for listing is relatively high.


American Stock Exchange (AMEX)

American Stock Exchange is similar to NYSE, offering stock and bond trading

,in addition, there are options business and trading fund (ETFs) business. More than 1,131 stocks are listed here. It is the only place where stocks, options and derivatives can be traded at the same time.


Nasdaq Market (NASDAQ)

Nasdaq is the world's largest electronic stock trading market with 4,400 stocks and adopts a market maker system.NASDAQ’s listed companies are mostly small and medium-sized companies with high-tech, good growth and development prospects.Its listing standards and requirements are much more relaxed than those of the New York Stock Exchange.Nasdaq has two sectors: the National Market and the Small Cap Market established in 1992.

What are the trading hours of Hong Kong stocks?

The stock trading hours of the Hong Kong Stock Exchange are Monday to Friday 9:30-11:30 and 13:00-15:00.

Are Hong Kong stocks T+0 trading?

Yes, T+0 can buy on the same day and sell on the same day

What is T+2 settlement?

The delivery time of Hong Kong stocks is T+2, which means the stocks traded today,after the securities company and the computer office are liquidated,fund settlement and stock settlement will be carried out on the second working day.

Are there any restrictions on the ups and downs of Hong Kong stocks?

There is no limit to the fluctuation range.

What is the smallest trading unit for Hong Kong stocks?Is one lot of 100 shares?

The smallest unit of trading in Hong Kong stocks is calculated by "lots",The number of "one lot" for each stock is different,for example: Tencent Holdings in Hong Kong stocks currently has 100 shares per lot, and HSBC Holdings has 400 shares per lot.

1.What is intraday financing?

Intraday financing is vnsmart to select high-quality US stocks, Hong Kong stocks and ETF stocks with strong liquidity and low volatility,according to the deposit paid by the user,it lends users funds at a ratio of 25 times/50 times.

What is the intraday financing rate?

Intraday financing rate is 0.08%

How long can intraday stocks hold positions?

Since it is an intra-day trading, Hong Kong stocks will suspend order trading at 15:45 on each trading day,users can close positions manually from 15:45 to 15:50,If the position is not closed manually, all intraday financial positions will be forcibly closed at the market price starting from 15:50.

When will the intraday financing be forced to liquidate?

When the user’s intraday financing order loss reaches 80% of the margin,or reach the intraday play time set when placing the order,or 10 minutes before the end of the day,the system will force liquidate the order.

What are the charges for US stocks?

Currently US stocks are free of commissions.

What are the highlights of your products?

Our intraday financing is a short-term trading product that selects stocks with strong liquidity and small volatility, and lends funds to users in proportion to the margin paid by users, so as to expand the purchasing power of users and realize a short-term trading product with high yield and small amount of money.

Is intraday financing all settled on a daily basis? What if I want to keep holding?

Intraday financing is settled on a daily basis. If you want to hold the position overnight, you can choose ordinary transaction.

 

Why do your intraday financing fees charge so high?

We only charge a certain platform fee, and the rest are collected by brokers, exchanges and the government. At the same time, the interest on margin financing and securities lending provided by us is also based on industry standards.

Why is my intraday financing order not closed at the market price?

In intraday financial transactions, in order to ensure the execution of each transaction, when you submit the transaction price, the system will default to the market price and send it to the exchange for execution. It will be submitted with you, or there will be some slippage in the price of stop loss and stop profit.

Can you guarantee to make money within the day? If there is no guarantee, what should I do if I lose?

In accordance with national laws and regulations, VNSMART does not promise to customers any behavior of "guaranteeing capital and profits", and market behavior is "self-financing and loss"; we will also provide you with corresponding market risk warning services to reduce your operational risks

 

Do you need other charges for this intraday financing?

VNSMART only charges corresponding service fees and collects transaction fees specified by the exchange on its behalf.

Why did I fail to close the position, and why did my intraday financing order close all at once?

Due to the excessive market volatility, the stock price penetrated too fast and exceeded the stop loss line, resulting in the failure of liquidation

Why can't you sell short?

Because of this stock, Mobile providers has no securities lending quota, so it cannot be sold short.

What is your short selling fee rate?

VNSMART's annualized short selling rate is 8.5%.

What are external agency fees?

 The external agency fee is a fee prescribed by the exchange, which is collected by the exchange and the regulatory agency, and VNSMART only collects it on its behalf.

 

Why can you buy international stocks there?

VNSMART provides a high-quality connection channel for investors and brokers, allowing investors to connect to international high-quality securities companies through VNSMART, and then invest in the international stock market.

Does your platform connect with the market?

Hello, the high-quality securities companies connected by VNSMART are all directly connected to the exchange of the corresponding market. We can provide you with the daily statement of your account, so that you can know the real position of the account

Copyright © 2010-2020 VNSMART copyright, no reprint
Dubai Financial Services Authority (DFSA)
Australian Securities and Investment Commission
Financial Conduct Authority
Cyprus Securities and Exchange Commission (CySEC)
Risk Note: Nothing on the VNSMART website (www.vnsmart.com) should be construed as a recommendation to buy or sell securities, futures or other investment products. All historical data and content are for investors' reference only and should not be regarded as a basis for judging future trends. Before conducting investment activities, investors should fully understand relevant financial products, clearly understand their potential risks, and make rational decisions based on their own risk tolerance or the advice of professional investment advisers.

VNSMART investment provides the most perfect trading system, the best quantitative program trading tool and signal tool, because the response of the trading system and the execution speed of orders are affected by trading volume, market state, system performance and other factors, the final transaction results and investment expectations may be different. Investors should be aware before investing that all investments are at risk and that there is a risk of losses exceeding the original principal due to market fluctuations. Investment activities may not be suitable for every investor. See risk warning and disclaimer for details. If you need advice, please ask online customer service for help.

Stock trading CFDS and Day trading complex instruments and come with a high risk of losing money rapidly due to leverage. 78% of retail investor accounts lose money when trading Stock CFDs and Day trading complex with this provider. You should consider whether you understand how Stock trading CFDs and Day trading complexwork and whether you can afford to take the high risk of losing your money.

code
Sign up to get $22
Please enter the correct telephone number.

Cookie notice

We use cookies and similar technologies on this website, which help us understand you and how you use our website. This improves your browsing experience and allows us to customize better products and services for you and others. Cookies are stored on your computer or mobile device. Just click "Accept all cookies" to continue browsing normally.

accept all cookies